Cancellation & Refund Policy
Last updated: September 23, 2026
This page sets out, in full, the policy summarised in the Payment & Refund Policy and Cancellation Policy sections of our Terms of Use.
1. Scope
This policy covers payments for Diagnostic Service Calls, Pump & Filter Equipment Service visits and Premium Full-System Repair Package bookings made with Cedarbrook Waterworks Ltd.
2. Cancelling an appointment
Cancel by phone or email at least 24 hours before your scheduled visit for no charge. Cancellations made with less notice may be subject to a trip fee to cover the technician's reserved time, which will be communicated to you clearly beforehand if it applies.
3. Rescheduling
Rescheduling to a new date is available at no charge when requested ahead of the 24-hour window, and is generally our preferred alternative to an outright cancellation.
4. Refund eligibility
If a completed repair does not resolve the fault identified during the visit, contact us within 14 days and we will review the work. Where we find the original assessment or repair was at fault, we will carry out a correction at no additional charge or issue a partial refund, at your preference.
5. How to request a refund or review
Email [email protected] or call +1 902-453-6829, with your service date and a description of the issue. We will respond within one business day to arrange next steps.
6. Processing time
Approved refunds are issued to the original payment method, typically within 5–10 business days of approval.
7. Non-refundable items
The Diagnostic Service Call fee is non-refundable once the visit has taken place, since it reflects the technician's time and findings regardless of what repair, if any, follows. Correctly installed parts are not refundable where the underlying fault lies outside the repaired component.
8. Cancellations initiated by us
If weather, technician availability or a parts delay requires us to cancel a scheduled visit, we will offer a full refund of any amount paid in advance, or a rebooking at your preference, at no cost to you.
9. Changes to this policy
We may revise this policy from time to time; the "last updated" date above reflects the most recent revision.
10. Contact
Cedarbrook Waterworks Ltd.
72 Chain Lake Drive, Halifax, NS B3S 1A1
Phone: +1 902-453-6829
Email: [email protected]
Contact
Cedarbrook Waterworks Ltd. — 72 Chain Lake Drive, Halifax, NS B3S 1A1
Phone: +1 902-453-6829
Email: [email protected]
Go to the contact form