Frequently Asked Questions

Each of our three service calls has a fixed scope listed on the services page. The Diagnostic Service Call is inspection and a written estimate only; the Pump & Filter Equipment Service and the Premium Full-System Repair Package include the parts and labour needed for the work agreed after assessment.

We're based in Halifax, NS B3S 1A1 and serve the surrounding communities. If you're further out, let us know your location when you reach out and we'll confirm whether a visit is practical.

We service the brands most common in Nova Scotia residential pools. If your equipment is unfamiliar to us, the technician will flag that during the diagnostic step rather than attempt an unfamiliar repair blind.

Yes — a Diagnostic Service Call works well as a pre-purchase check, giving a written summary of the equipment's condition that you can use in your decision.

Send a message through the contact form on the home page, or call +1 902-453-6829 with a description of what the equipment is doing. We'll follow up to confirm a visit.

A member of our scheduling team replies, usually within one business day, to confirm the symptom and book a visit. You'll get an appointment window before the technician arrives.

Typically a few business days. Lead times stretch during the opening and closing rush at the start and end of the swimming season, so booking a little ahead of those windows helps.

The technician tests pressure, flow and electrical draw on the pump and filter loop, and checks heater ignition where applicable, then writes up the findings with a repair estimate before anything is ordered.

They're a starting range. The confirmed price depends on what the on-site assessment finds — see services.html for details, and you'll always see the final figure before work begins.

Our full cancellation terms are set out in the Cancellation Policy section of the Terms of Use.

See the Payment & Refund Policy section of the Terms of Use for the full policy and how to request a review.

We're reachable Monday – Friday, 09:00–17:00, Eastern Time. Messages sent outside those hours are answered the next business day, and technicians are not dispatched on weekends or statutory holidays.

Call +1 902-453-6829 or email [email protected] during working hours.

72 Chain Lake Drive, Halifax, NS B3S 1A1 — see our location on the map on the home page.

Of course — a short call or message to talk through what the equipment is doing before committing to a visit is normal, and our scheduling coordinator is happy to help you figure out which service call fits.